Online Real Estate Technology

I first wrote about Augmented Reality applications back in October after I had returned from the Inman Technology conference in San Francisco, if you’d like to read that article, here’s the link to refresh your memory Augmented Reality What is it? 

I’ve been patiently waiting for the technology to start to be implemented here in Australia and now its finally arriving with news the Commonwealth Bank have announced the release of their new Augmented Reality iPhone application.

Here’s the media release from the bank:

“Building on Commonwealth Bank’s vision of banking in 2013, the Group is announcing its next digital innovation with the release of its iPhone augmented reality application for anyone buying or selling a home, or simply looking to keep on top of the property market.

The new iPhone application will take property search to a new level, revolutionising the way home buyers search for a home allowing them to make smarter property decisions with virtual reality insight in to any Australian home anywhere, anytime. 

The technology is supported by two industry leaders realestate.com.au, the nation’s number one property portal and rpdata.com, Australia’s leading property information and analytics company.

The core functionality of the application utilises ‘augmented reality’ where rich data including past sales history (on more than 95 per cent of properties in Australia), current property listings and recent sales, is mapped on to a real world view through the iPhone’s camera.

Users can also switch to a list or bird’s eye view to pull in insights on properties matching their search criteria. Home hunters can then track their ‘dream house’ in their favourites, send to a friend and make informed decisions with access to detailed suburb profiles revealing demographics, median price, property hotspots and capital growth trends.

According to Mark Murray, General Manager Consumer Marketing, “We are leveraging new technology and continually innovating to deliver convenient, relevant and real-time services to make buying a home easier.

“As Australia’s biggest home lender we have teamed up with rpdata.com and realestate.com.au, to help Australians make an informed decision when it comes to making their biggest financial commitment.

“The new iPhone application will be an industry first in Australia.  Home buyers and sellers can easily access a host of customised information, tools and insights on every home in Australia – for free.

“The application is a significant milestone in our 2013 vision of banking, bringing virtual reality property search to customers right here, right now,” added Mr Murray.

A video demo of the iPhone augmented reality application will be available next week with the application available for download from the Apple App Store, coming soon.”

If you can’t wait to see how the application will work, you can take a look at the video here.

As I mentioned in the opening paragraph I can’t wait to be able to download this application and start playing with it, this hopefully will be the start of more Augmented Reality applications like this, and I’d also like to see the use of GEO Fencing technology and location based applications being employed by business here as well, the use of this technology has many benefits to the end consumer.

Whilst this application is aimed at the real estate buyer, this opens up the potential of this technology to all types of businesses, imagine the impact this type of technology has for restaurants and tourism.

Being able to access prices, menus, consumer reviews and book a table or a room directly from your phone opens up a new world of opportunities for business in this country.   

Well done Commonwealth Bank and I hope this is the start of more of these applications being widely adopted by both business and consumers.

I recently received an email from the author of this post Chris Thorman about the potential that Geofencing technology has for the marketing of real estate in the future, and after reading his article I totally agree with him. This technology has huge potential in this country as we are mostly car bound and mobile, so you can imagine the impact of technology that reaches out to prospective buyers and virtually taps them on the shoulder. I hope you enjoy the article and if you’d like to read more on this you can visit Chris’s blog here

It’s Saturday morning. Joel and Rebecca are walking their dog through a neighborhood in Austin, TX. As they walk, they chat about the movie they saw last night, what they’re going to make for dinner, and the big trip they have planned for next weekend. You wouldn’t know it by listening to their conversation, but the couple is also house hunting.
They cross Brodie Lane when Joel’s cell phone buzzes in his pocket. It’s a text message that reads:

Joel says to Rebecca, “We’ve got a match from our real estate company. It’s only four blocks away. Let’s go see what the house looks like.”

Within minutes, the couple is outside the 714 Longview Rd. home. It happens to be exactly the type of home they wanted, in the exact neighborhood they wanted to live in. They call their real estate agent to set up a viewing.

How did this happen? How was the couple instantly notified of the opportunity, perfectly merging buyer requirements, location and timing? The answer involves a combination of “geo-fencing,” mobile phones and GPS technology.

If you’re a tech savvy real estate agent or property manager, this powerful combination of technology represents a great opportunity to gain new clientele. Many real estate buyers do not have the time to review new listings online, travel to viewings or patrol their desired neighborhoods for opportunities. But the vast majority of real estate buyers do have mobile phones they carry with them nearly all the time.

This technology would help real estate and property management companies capitalize on business that may otherwise slip through the cracks. Software Advice would like to see this type of mobile marketing become a permanent feature in today’s property management software systems to help advertise real estate and rental properties.

Let’s see how that could be done.

Geo-Fencing + Mobile Phones = Powerful Real Estate Marketing
What if a buyer looking for a place to live didn’t have to do anything beyond choosing what features they wanted in a home? What if a buyer was automatically alerted to nearby properties that matched their needs?

This is what we’re talking about with the next generation of mobile real estate marketing.

The use of “geo-fences” surrounding properties really drives the location-based marketing engine. A geo-fence is a virtual boundary surrounding a geographic region. When a person with a mobile phone crosses a geo-fence boundary, a notification is automatically issued to that mobile phone. Traditionally, geo-fencing has been used to send alerts when users exit a certain area, instead of entering one.

Geo-fencing has been used in conjunction with GPS technology for a while now and for a variety of uses:

• Tracking senior citizens with Alzheimer’s;
• Ensuring mobile employees don’t travel outside of certain areas; and,
• Monitoring hazardous cargo, to name a few examples.

We’re confident that someday, we’ll be able to add “Market real estate” to that list. Here’s how we see this new form of mobile marketing working in the real estate industry:

Create geo-fences. Before real estate and property management companies set up their online portals, they’ll need to create geo-fences around all of their properties. This will ensure that if a qualified user crosses the geo-fence with their mobile phone, that user will be notified about that property.

We’d like to see geo-fencing modules built into today’s property management software, allowing companies to quickly create geo-fences around their properties by drawing them on a digital map.

Collect buyer needs online. Real estate and property management companies can create online portals on their web sites, where prospective tenants and buyers set up notifications tailored to what they want in a property.

For example, a user could create an alert based on square footage, number of bedrooms, pet friendliness, special amenities, and zip code, to name just a few of the myriad of options available. Once they’ve entered their cell phone number and submitted those housing preferences, all they have to do is carry their phone with them to receive notifications.

We’d also like to see today’s property management software vendors integrate these online portals into their systems. Many property management software vendors offer web site design and hosting packages to their customers. A geo-fencing module could be another module that’s presented as an option to a management company when they purchase the software.

Let the notifications begin. The notifications are where this entire concept of location-based mobile marketing comes together. The geo-fences have been set up. Users have entered their housing preferences online to receive notifications. All that is left is for the users to go about their normal lives, with their GPS-enabled mobile phones, of course.

When they get close to a property that matches their wants, they’ll be automatically notified on their mobile phone. Property management software can then integrate all of these contact points with customers into their CRM system, to track the effectiveness of the messages and review properties with clients.

House hunting couldn’t get much easier than that, could it?

The Benefits
Hopefully by now, the benefits of this unique marketing method are clear.

First, since the user opts in to receive these marketing notifications, there is no feeling of intrusiveness or annoyance as with unsolicited messages. This type of marketing is perceived as a service, not an intrusion.

Second, from a marketing standpoint, notifying the right person, at the right place, at the right time about your product is powerful.

It’s the holy grail of marketing:

• You have a desirable product;
• You have identified the person that wants your product; and,
• You can automatically tell that person that your product is nearby.

Finally, this marketing method is scalable. A real estate or property management company could theoretically have dozens (or more) of users taking advantage of this service at any given time. Beyond taking calls to schedule viewings, it wouldn’t require any extra labor on the part of the management company.

Conclusion
We don’t expect this spin on mobile marketing to be installed in every real estate and property management office tomorrow. But whether through geo-fence triggers or other GPS-centric methods, the real estate industry will undoubtedly continue to make a huge effort over the next few years to connect with buyers and renters through their mobile phones.

The technology is too compelling to ignore.

Real Time search on Google

Ok, if you been putting off starting a blog or using social media sites such as Facebook and Twitter, it’s time now to think again and very seriously. With the launch yesterday of Google real time search, it opens up a world of opportunity for bloggers and social media users to get their efforts at the top of the search rankings, Google now pulls information as it happens from sources such as friendfeed, Twitter and Facebook as well as blog posts and news feeds.

This is essentially Googles answer to Twitters and Facebooks search engines which provide up to the minute updates on trending topics, and it was a natural extension for it to be applied to search engines, after all they are trying to give you the best response to your search query.

Real time search will enable information to be delivered as it happens, by clicking on “Latest results” or selecting “Latest” from the search options menu to view a full page of live tweets, blogs, news and other web content scrolling right on Google.

You can also filter your results to see only “Updates” from micro-blogs like Twitter, FriendFeed, Jaiku and others.

Latest results and the new search options are also designed for iPhone and Android devices when you need them on the go, be it a quick glance at changing information like ski conditions or opening night chatter about a new movie — right when you’re in line to buy tickets.

So there you have it, create your blog and start writing, and by creating good quality content on your blog or social media network, you might just end up in the number one spot on Google.

It’s the freshness factor that is also important when it comes to getting your information ranked high on Google and now with real time search, you can get fresh up to date information on trending or newsworthy stories as they happen.

If you’d  like to start a blog and don’t know where to start, visit Blogging for Business Packages and get started today.

Last week during a webinar that I participated in with Michael Sheargold and the Real Estate Results Network, I suggested that every real estate office should create a digital media strategy that covers at least the next 12 months. Technology is changing so rapidly for real estate agents and without a plan or strategy in place you’ll find it very hard to keep up. I’ve had some agents talk to me about what should be in this digital strategy, so to help you lets go through the basics of what you should include in your document.

1. Web site SEO – First and foremost in my mind is having your web site search engine friendly. Local search queries continue to increase as does 3+ word keyword searches.

Yellow Pages book usage is decreasing and Internet searches increasing, so that makes it vital that your site appears on the first page of Google. You need to also consider how your site performs, Google are planning to use site speed as a ranking factor and therefore how quickly your site loads will be a consideration. Image heavy sites without alt tags and optimising your pages for relevant keywords needs to be considered.

During the webinar, one industry specialist wrote a comment ” Do you really think that principals or agents actually write their own copy?”  No I don’t, but they need to make sure that what is written on their behalf is search engine optimised and written for the web, not copied from a newspaper. Make sure that you get access to the coding on your site as well, you pay for it, you own it, not like I have encountered recently with one web company attached to the number one real estate portal, they have a very arrogant attitude to you the customer, so if in doubt walk away, there are plenty of web design companies that will help you.

Search Engine Marketing should not replace your web site SEO, use SEM wisely and don’t double up, if you’re on the first page or rank highly for a search term, don’t waste money on Adwords,use them in areas that you don’t rank, remember, Google ranks pages not web sites so you can effectively optimise each page on your web site for keywords.

2.Social Media – Include this into your 12 month plan, small business is lagging behind their big brothers in using and integrating social media into their business. Your customers have embraced social networking and it is becoming the trusted adviser, so you can’t afford to neglect it any longer.

One of the reasons slowing the integration is a lack of knowledge about social media by small business owners, in my mind you are better to try and work with social media than to ignore it, so jump in and have a go. Plan it slowly and use the major sites such as Facebook and Twitter to start with, you can use this as your guide, POST. This stands for:

• People – What is your target market?

• Objective – What do you want to achieve from using social media?

• Strategy – How will you go about communicating with your customers? Status Updates, Coupons, Discounts etc

• Technology - What are the main sites you’ll use to communicate your message? Facebook/Twitter

That at least will help you plan your strategy, also remember, Podcasting, Vlogging and YouTube are powerful tools in getting your message across, plus Google loves video, so use this to your advantage

3. Blogs – Create a blog and add it to your web presence, it allows you to add the personal touch to your on line marketing. ComScore’s research indicates that blogs reach over 48% of the online population in the Asia Pacific region, social media 56.1%.

Blogs are a great way to communicate with your customers and are a great customer service tool, remember though you need to make sure that your content is fresh and relevant to the target market you are aiming at. Google loves blogs because of the constantly updated information they provide and will index them very quickly as well as give them a high ranking, sometimes even over a higher authority site. WordPress provides a great platform for you to use and I’d recommend the self hosted option as you can use your own domain name and you have much more flexibility.

4. Internet Marketing – Make sure that you have your office details listed with Google business, use different keywords or categories so that you rank on different search pages in your area. Be very selfish with where your links go, you might think its great that your business comes up number one under a realestate.com.au listing in your area, but think where the customer goes when they click on the link, to you? no they go to the portal so make sure your web site ranks on that first page.

Audit your listing on the portals and start to implement good keywords in your copy, remember you’re writing for the web not a newspaper, so think about how people search and what keywords they use. Get those from your own office, you have a wealth of information at your disposal, so ask your staff what words or phrases consumers use when  they contact your office, find the most frequently used and start to weave those into your articles or listing copy.

Don’t leave out of your listing valuable information, Google uses a completeness filter on Google real estate, so the more information in your listing the higher the rank, makes sense really doesn’t it.  

5. Technology – Make sure you stay informed on technology that impacts on how your customers find you, Augmented Reality and QR codes are examples, be aware of the impact they are having and factor these into your strategy.

I hope that helps you in planning for the next 12 months, having this in place is a good start in improving the way you market and communicate with the online consumer, it also improves your businesses “Future Fitness”  for digital marketing.

When I was at the Inman technology conference in August, the subject of Augmented Reality was being bandied around during the technology sessions and I thought it time to have a look at how it will impact not only the working real estate agent but also the consumer.

Firstly, what is Augmented Reality?  The concept has been around since the early 90′s, but it’s really only been in the last 12 months that the technical world has gone ga ga over it and if not for the onslaught of Twitter, you’d probably have heard a lot more about it by now.  So here is the technical explanation for what it is:

Augmented reality (AR) is a term for a live direct or indirect view of a physical real-world environment whose elements are merged with (or augmented by) virtual computer-generated imagery – creating a mixed reality. The augmentation is conventionally in real-time and in semantic context with environmental elements, like for example sports scores on TV during a match. With the help of advanced AR technology (e.g. adding computer vision and object recognition) the information about the surrounding real world of the user becomes interactive and digitally usable. Artificial information about the environment and the objects in it can be stored and retrieved as an information layer on top of the real world view.

Ok, there it is, simple really, but what does it do and how can you use it in your real estate business. The easiest way to explain how the technology will work is this, Imagine a consumer being able to stop in front of a house for sale and simply point their smart phone at the house and within seconds being able to view as well as save all the information about the listing. From there the consumer can look at the pictures, watch a video, email the information and even contact the agent direct.

To watch the technology in action here’s a video from Layer, an Android-based application that uses your handset’s GPS location, digital compass and accelerometer to call up geotagged information and superimpose it on the world around you.

The iPhone application for this technology is now available for download from the Itunes store, so  you can imagine the potential this has for the future, and it’s not just real estate that will benefit.

Any business can and will benefit from this technology, lets imagine you’re walking down a street looking for a good place to eat, you hold up your mobile phone so the screen shows what’s in front of you. What you see are things you couldn’t see before, brightly coloured makers that show restaurants and bars, turn the corner and you’ll see the new view on your screen, click on any of the markers and you’ll see customer reviews, menu and price information.

This is just a small part of what this technology can do, so I hope I’ve opened the door just a little for you.

There’s one lesson in this for the real estate industry, don’t get left behind, make sure you keep up with developments and new technology such as this as it emerges. Your very future may well depend on it.

I’d suggest also reading the post on using QR codes for real estate

I encountered a scenario yesterday that has just made my blood boil, and It’s been simmering away in the background ever since, so I just had to get it off my chest, why? because it comes down to who really owns your web site, you or your webmaster. so let’s start by giving you the background to this little rant of mine. I’ve been hired to look at the SEO on a real estate web site for a client and yesterday I asked for  access to their hosting Cpanel, that’s so we could start working on the site’s optimisation. I received from my client the following email they had been sent from their web master in response to my request, and I quote the email here for you.

“Unfortunately we do not provide any login details for any sites that are hosted by (&*&*&) as a policy. Giving you the login details would mean that you would be allowed access to all sites hosted by us.

Essentially your SEO specialist will need to supply us with all the code he would like to add to the site. Our Web Design will then need to review the code and if everything is order we will implement this onto the site ourselves. Please note that there is likely to be a charge involved with this”

Isn’t this the biggest load of Cr^% you’ve ever heard, lets have a look at several issues in this email.

Firstly who owns the site? If I’ve paid for it then It’s mine, or am I wrong in this assumption, it’s not hard to set up Cpanel access, most companies provide this when your site is hosted with them, well I know I do when I set up a hosting account for my clients.

Secondly, they are making themselves out to be the policemen, what right have they to approve any code or in fact any content on the site before they will agree to add it to the site, it is not up to them to approve anything, it is the owner of the site who should make that decision.

Thirdly, they did such a bad job of optimising and setting up the site in the first place, they haven’t got a clue what their doing.

Finally, they have the cheek to suggest they would charge a fee for adding the code, so really, this is what this is all about, milking you for more money to do a simple job.

So, to get back to my original question who really own this web site? you should. You’ve paid the webmaster for it and you should have the say over the future of your own site. My suggestion to all of you small business owners that have web sites is to go out now and make sure you own your web site and all components of it and take control.

You need to be the master of your own destiny not held to ransom by these arrogant companies who think you and I are fools.

By the way, if you’d like to know which company it is, just email me or leave a comment and I’ll send you their details.

I’ve had a couple of agents send me emails this week inquiring about QR Codes, so I thought I’d write this post to explain what they are and how you can use them in your real estate business.

QR stands for “Quick Response”, and they are the next generation of bar codes. They have been in Japan for awhile with the Japanese going absolutely crazy over them and they are just starting now to appear in this country.

So what do they do?

• They contain lots of information such as your web site address

• They can be read upside down and faster than a standard bar code

• You can get a QR reader for your phone or iPhone – as long as it can browse the web.

• They can be scanned from a computer screen,a newspaper or flyer, magazine and Property billboard or Listing signboard.

So how does it apply to real estate, by generating a code, which is a simple process, you can apply the bar code to your listing sign board,your advertising including print and magazine or flyers, and people can simply scan the code and your phone will take you directly to the web site that the code has embedded.The code is scanned by taking a photo of the code and the phone then opens up a browser which takes you directly to the URL in the code.

This is a great tool if you want to specify a web site or property for First Home buyers or Retirees etc, as the code will take your reader directly to the URL you have specified. You can create your QR code to send people to a web site URL, a telephone number,an SMS message or text message.

Here’s a code I created, which when read will send you directly to my web site at www.mikeandrewconsulting.com, although I could have scanned any URL and sent you there if I wanted to promote a product or service.

You can add these to your business cards as well, which is a great promotional tool for your agency. You can download a QR reader from iTunes if you have an iPhone and some of the Nokia phones have the reader as standard.

To generate the bar code is a really simple process as all you do is search on the web and you’ll find a site, in fact to make it easy for you here’s the link to one I used.

Good luck and have fun with this, it’s a great promotional tool and you can add it anywhere.

If you’d like to have more information on this or are not technical enough to add it to your marketing, send me a comment or email at info@mikeandrewconsulting.com and I’ll help you out as always.

One thing that has really annoyed me over the past few months is the amount of spam I’ve been receiving via social media sites I’m a member of. I’m sure you know the sort of spam I mean, “Click here to earn a million dollars”, “A friend of mine just found the secret to Internet marketing and you can too thanks to me”, all that kind of rubbish.

Then there’s the Twitter spammers, spamming Twitter with all sorts of offers, promising to increase your followers by a 1000%, and then when you’re hooked, along comes the crunch, it’ll only cost you $99:95 for this amazing strategy.

Then if you sign up for these fantastic once in a life time offers, you get suckered, they will never ever leave you alone again, everyday getting email after email offering amazing deals only available to you.

The reality of this, is that if a deal sounds to good to be true, it probably is and a lot of the testimonials used are fake, just there to get your money, so my advice to you is give them the big heave ho.

So what is the point of this article? I want to assure you that you don’t need all of these quick paths to fame and fortune on social media, you’ll achieve great results by providing good quality content and information by becoming a trusted adviser. There is no quick fix on this and the followers you will gain by using these spam sites is rubbish, so don’t waste your money.

What you want to do with your social media network is generate referrals, and turn those  referrals into business. Clients come from referrals and often those referrals originate from friendships we’ve made via social media sites, so there are ways to do it right and generate long term relationships via social media, not by spamming people. For example I’ve allowed my Twitter following to build organically and I get new followers every day, why, because I only Tweet when I’ve something to say, I always try and provide good quality information that is of use to them in business and I’ve never ever participated in spam.

So what are some of networking things you can do to avoid being considered a spammer and become a trusted adviser.

Don’t sell me before you get to know me – Build rapport and trust before trying to sell me your product.

Don’t spam your friends or followers – We don’t like it, it’s annoying and it just makes you not want to support your product or service.

Don’t play the numbers game – Allow your follower numbers to build organically by providing good content and networking, who cares about huge numbers of followers if they never connect with you. A small loyal band of supporters will do me thanks.

Don’t be a faker – We can all see through you, don’t have a hidden agenda be honest and up front. If you are a fake, you’ll go on my spam blacklist forever, no second chance here.

Don’t ignore people - It only takes a moment to communicate with your followers

Take time to get to know me – Spend some time with me and get to know me, then I’ll be open to your product or service, but I don’t wnat it rammed down my throat every second of every day

Treat me with respect - I’m here to follow you and get advice, give me some good staff and I’ll think you’re a guru.

Ok, there endeth the lecture, so now I’ve got that off my chest I feel better, and hopefully given you some advice, particularly those of you who haven’t yet got into social media but are thinking of starting your strategy.

Remember it takes time and effort to build loyalty and create friendships, there are no quick fixes not even by spam, but in the end,all your efforts will be worth it.

Mike Andrew owns and operates an Internet Marketing Consultancy on the Gold Coast in Queensland

Just thought I’d let you know that this weekend I’m heading off to the US to attend the Inman technology conference in San Francisco, the event starts on Wednesday and runs until Friday, so hopefully I’ll have some great new ideas to post on technology for you once the conference is over. So if I’m a little quiet in posting this week, you’ll know why.

How do you choose the right keywords for your piece of copy or blog post to really make sure that you’ll get readers to your blog or that you’ll get a good ranking on Google. It’s hard sometimes when writing, to find the right keywords to use, and even harder to put them into sentences that are optimised for the Internet. So I’ve decided to write a little piece on it for you, and give you a few ideas on how you can choose those keywords and then check to make sure they have enough search volume to rank. Remember my post on Red Widgets and how to include keywords in your article to get a good rank on the search engines, well lets now look choosing the right keywords for your target market.

The first thing to do in your real estate office, and this works really well with any business, is to sit down with all your staff and find out the most commonly used words or phrases your customers use when they contact your office, either by phone or face to face, create a list of these words and then identify the words or phrases most often used.

Develop these into profiles, you could for example have a first home buyer profile, or an investor profile, a green profile, a retiree profile etc.

Determine which one of these groups your article is targeted too and then weave the words that are keywords from each group into your body copy when writing your article.

Technology can be of real benefit to you here, as you can use Google Adwords keyword tool for checking keyword popularity and the tool will give you suggested variations on your chosen keyword.

Another great tool to use to find variations on your keywords is to use Google’s “Wonder Wheel“, now what is this you ask? when you type in a search term on Google you get the results on a web page, on the top left hand corner is a link called “Options”, click on the link and now you have a side bar on the left hand side with a number of options for you to use including one second from the bottom called “Wonder Wheel”.

Click on that and you see the wonder wheel appear in your screen, I’ve included a screen grab below for you which shows a search for Real Estate.

Real Estate Wonder Wheel

By clicking on the Wonder Wheel link, I now have a list of real estate companies, if I click on any of the links surrounding the wheel it gives me variations on my search term

Googles Wonder Wheel

This little tool is really handy for finding matches to your search term or for finding other keyword variations, the best way to understand it is to play around with it for awhile, so go and have some fun.